Returns & exchanges

The 15-day window

You can request a return or exchange within 15 days of receiving your order. After this window, we're unable to accept the item back unless it arrived faulty.

Condition requirements

• Items must be unworn, unwashed, and undamaged, with all original tags attached.
• Please return items in their original packaging where possible.
• For hygiene reasons, fragrances and perfumes can only be returned if unopened and the seal is intact.
• Items marked final sale, and any free gifts, are not eligible for return or exchange.

How to start a return or exchange

1. Email support@avenorolifestyle.com with your order number and the item(s) you'd like to return or exchange.
2. Tell us the reason and, for an exchange, the size or variant you'd prefer. We'll confirm eligibility and share pickup or drop-off instructions.
3. Pack the item securely with its tags, hand it to the courier, and keep your tracking details until the return is processed.

Refund timelines

• Once we receive and inspect your return, we approve the refund within 2–3 business days.
• Prepaid orders are refunded to the original payment method; it can take 5–7 business days for your bank to reflect it.
• Exchanges are dispatched as soon as the returned item passes inspection, subject to stock.

Received a faulty item?

If your order arrived damaged or you received the wrong item, email us within 24 hours of delivery with a photo and your order number. We'll arrange a free replacement or full refund right away.