Privacy policy

Information we collect

• Account information — your name, email address, phone number, and password (stored only in hashed form) when you create an account.
• Order information — the products you buy, shipping and billing addresses, and order history needed to fulfil and support your purchases.
• Payment information — payments are processed by our third-party payment gateway. We do not store your full card or UPI credentials on our servers; we receive only a confirmation and limited transaction details.
• Usage information — basic technical data such as device, browser, and pages visited, collected to keep the site secure and working well.

How we use your information

• To process orders, arrange delivery, and handle returns or exchanges.
• To provide customer support and respond to your questions.
• To send order updates and, where you've opted in, occasional marketing emails.
• To improve our products, website, and service, and to prevent fraud and abuse.

Sharing your information

We share information only with service providers who help us operate — such as payment gateways, courier partners, and email providers — and only as needed to deliver our service. We do not sell your personal information. We may disclose information if required by law or to protect our rights and the safety of our users.

Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used so we can improve it. You can control or block cookies through your browser settings, though some features of the site may not work properly without them.

Data retention & security

We keep your information for as long as your account is active or as needed to provide our service and meet legal and accounting obligations. We apply reasonable technical and organisational measures to protect your data, but no method of transmission or storage is completely secure.

Your choices & contact

You can access or update your account details at any time, unsubscribe from marketing emails using the link in any such email, or ask us to delete your data where applicable. To make a request or ask a privacy question, email support@avenorolifestyle.com.